Reference

Privacy Policy for Your Indonesia Account

Your account data, wallet records, device checks, and contact history are handled so you can open an account with a clear view of what we collect and why.

DANA data contextOVO wallet recordsGoPay checksQRIS referencesDevice login logs
penulis4d Privacy Policy for Your Indonesia Account
CONTACT ROUTES

Privacy Help Through Local Channels

Privacy requests work faster when you contact us from the same phone number or email used on your account.

Live Chat Use live chat from the account menu between 09:00 and 23:00 WIB.
Email Desk Send privacy requests to the email shown inside your account profile.
Account Form Open Account > Help > Privacy Request after signing in.
ACCOUNT CARE

Privacy Controls Around Wallet and Devices

We treat privacy as an account operation, not a slogan. The same checks that protect your wallet also shape how long records are kept, who can see them, and how corrections are…

Data We Collect

We collect account details you submit, wallet references from DANA, OVO, GoPay, or QRIS, login timestamps, device type, IP signals, and activity records tied to sessions such as Lightning Roulette or Aviator.

Why We Use It

We use data to create your account, match wallet requests, check unusual access, answer support questions, keep transaction records consistent, and show the correct account status when you return on another device.

Cookie Handling

Cookies help keep you signed in, remember language and display choices, and spot repeated failed logins. You can clear browser cookies, but doing so may require a fresh sign-in check.

Device Checks

From Account > Security > Devices, you can see recent device activity and ask us to review anything unfamiliar. We may request a phone or email check before changing privacy-sensitive settings.

Retention Practice

We keep records only for account operation, security checks, support history, and legal or payment reconciliation needs. When a record is no longer needed, we remove it or separate it from direct account identity.

Correction Requests

If your phone number, email, or wallet detail is wrong, contact us before another payment request. We verify account ownership first, then update eligible fields and log the change for audit clarity.

Privacy Questions Before You Join

Before you open an account, you should know how the policy works in everyday use. These answers cover account data, wallet references, cookies, device history, access requests, and contact steps. They are written for Indonesia customers who want plain privacy terms before they browse the lobby.

We collect the details needed to create and secure your account, such as registered name, phone number, email, login records, device signals, and wallet references connected to DANA, OVO, GoPay, or QRIS activity.

Yes. We record the payment reference, amount status, time, and account match needed for wallet reconciliation. We do not need your full payment-app profile to process a wallet request inside your account.

Yes. Contact us through live chat, email, or Account > Help > Privacy Request. We verify ownership first, then correct eligible details such as phone number, email, or wallet reference records tied to your account.

Cookies keep sessions active, remember display choices, and help us notice repeated failed logins. If you clear cookies on Chrome, Safari, or another browser, you may need to sign in again and confirm the device.

Only team members assigned to account, wallet, security, or privacy handling can view the request details. We keep the request tied to your account record so replies stay traceable and do not spill into unrelated chats.

We keep data for account operation, security, support history, payment reconciliation, and legal needs where local law permits. When those reasons no longer apply, we remove the data or separate it from direct identity.

You can request access through the privacy contact paths after signing in. We confirm ownership, gather eligible account records, and explain any data we must retain for wallet checks, security logs, or legal reasons.